Important security notice regarding your reservation information
We are writing to let you know about a security incident involving a third-party marketing platform that Palmetto Dunes Resort (and our family of brands including Alexander’s Restaurant, Hilton Head Outfitters and Shelter Cove Harbour & Marina) uses, and to warn you about related phishing messages. On Wednesday, November 4, 2026, our vendor notified us that it had identified unauthorized activity in its platform. The vendor promptly began an investigation with the assistance of an external forensic firm, took steps to contain the activity, and has implemented additional security measures. The investigation is ongoing.
What information may be involved. Based on the investigation to date, the information that may have been accessed is limited to your name, contact information, and reservation details. The platform does not store payment card information, and we have no reason to believe that payment card information was accessed. We will update you if the investigation identifies anything further that affects you.
Some guests may have received messages via WhatsApp claiming to be from our property and asking them to confirm their reservation by providing credit card or payment information. Because these messages may include accurate details about your reservation, they can appear genuine. These messages are not from Palmetto Dunes Resort or other brands. Palmetto Dunes Resort will never ask you to confirm a reservation or provide any payment details through WhatsApp or text message.
If you receive one of these messages:
• Do not click any links, open any attachments, reply, or provide any personal or payment information.
• If you have already provided payment information, contact your bank or card issuer right away and review your account statements for any unauthorized charges.
• Report the message as spam or junk and delete it.
• Your reservation has not been changed or cancelled as a result of this incident, and you do not need to take any action to keep it.
If you have questions about your upcoming stay or want to verify a message that appears to have come from us, please call 800-505-8978 or email confirmations@palmettodunes.com, using the contact details on our website rather than any in the message.
We sincerely regret any concern or inconvenience this may cause. We take the protection of our guests’ information seriously and are working closely with our vendor as its investigation continues.
